Terms of Service

 TERMS AND CONDITIONS OF USE OF www.dcncrafts.com website.


Your access to and use of this website ("the Website") is subject exclusively to these Terms and Conditions. In these Terms and Conditions "you" means the individual using the DCN Crafts services and "DCN Crafts" means DCN Crafts Limited except where the relevant service is provided by another DCN Crafts group company in which case references to DCN Crafts shall, in respect of the services provided by such other DCN Crafts group company, be references to that DCN Crafts group company. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.


 DCN Crafts reserves the right to:

    • change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that DCN Crafts shall not be liable to you for any such change or removal; and 
    • change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.


 You are provided with access to the Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

    • The Personal Information which you are required to provide as a customer is true, accurate, current and complete in all respects; and
    • You will notify DCN Crafts immediately of any changes to the Personal Information by emailing our Customer Services at customer.services@dcncrafts.com and
    • You shall not impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content, practices, or availability of any such sites.


We will treat all your Personal Information as confidential, and our policy on Privacy is fully detailed in our Privacy Policy available on this Website. We reserve the right to disclose this information in the circumstances set out in that Privacy Policy, and to amend that Policy at any time.


We will take reasonable care, so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence upon our part we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when ordering or accessing this Website.

Orders Shipped Outside of the European Union.

For orders that are to be shipped outside of the European Union we do not charge any sales tax or value added tax. Although for such orders we do not apply any tax it is advisable to check that the country or state to be shipped to does not apply any duty, fees, or taxes to imported orders. This is most likely to apply to very large or high value orders. DCN Crafts cannot be held responsible for any import duty, fees or taxes that may be applied to your order.

Orders Shipped Within the European Union

For orders shipped within the European Union we do have to charge Value Added Tax so if your order is to be shipped to an address in the European Union then our prices are inclusive of this tax.   


The steps required to create a contract between you and DCN Crafts are:

    • You will be guided through the process of placing an order through a series of simple instructions. You place the order by pressing a "Pay Now" confirmation button in the checkout.  Payment is taken at that time.
    • DCN Crafts will send you an Order Acknowledgement by email detailing your order and its products, quantities, and prices. This is only confirmation that we have received  your order and not acceptance that it will be accepted and fulfilled by DCN Crafts.
    • When your Order is shipped by DCN Crafts we will send you a Shipment Confirmation email. Order Acceptance and Completion shall take place when DCN Crafts ship the Products to you, unless we have notified you that we do not accept your order, or you have cancelled the order in accordance with the instructions in our Returns & Cancellation Policy.


The Distance Selling Regulations mean that except in the case of Digital Patterns you are entitled to cancel your order so long as you notify DCN Crafts no later than 28 days after the day you received the Products. Such cancellation should be in accordance with the instructions in our Returns & Cancellation Policy detailed on the Website. 


This section details the special conditions that apply to Digital Download PDF Patterns (Digital Patterns)

You agree that the Digital Patterns are provided to you by way of a license only and reproduction of the Digital Pattern is protected by copyright.

You shall be authorised to use Digital Patterns only for personal, non-commercial use. The delivery of Digital Patterns does not transfer to you any commercial or promotional use rights in the Digital Patterns and you may not copy, distribute, modify, or use the Digital Pattern in any way other than its intended use.

Digital Patterns may be downloaded up to 3 times and cannot be replaced if lost for any reason; it is your responsibility not to lose, destroy, or damage the Digital Pattern once downloaded.

Once the Digital Pattern is made available to you, you may not cancel your order and the Digital Pattern is non-returnable.

At the time of Ordering and prior to downloading you will be prompted to acknowledge that these Terms and Conditions apply and by accepting and acknowledging these Terms you shall lose your rights to cancel the order for such Digital Patterns.

It is your responsibility to download the Digital Pattern within 30 days of Ordering and to check for any faults within this period. After this time refunds shall not be given in any circumstances.

In the case of a fault you must contact us within 28 days of ordering by email to customer.services@dcncrafts.com.



All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to DCN Crafts or otherwise used by DCN Crafts as permitted by law.


The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, DCN Crafts will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

DCN Crafts makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of DCN Crafts for death or personal injury as a result of the negligence of DCN Crafts or that of its employees or agents.


You agree to indemnify and hold DCN Crafts and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against DCN Crafts arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.